General
What does it mean when a user is "Active"?
An "Active" user is one whose account has been successfully activated. Upon registering with the organization, users receive an account activation email. Until they complete the activation, they cannot perform certain activities on the site, such as ...
What is a Superuser?
A Superuser is the primary owner or manager of the organization. They have full access to the admin console and can control all the settings within the system.
What is a staff account in the system?
A staff account is a type of user account that grants access to all courses in the studio. Users with staff status can edit created courses but do not have access to the admin console.
I haven’t received the activation email. What should I do?
If you do not receive the activation email within a few minutes of registering, please check your spam or junk folder. If you still can’t find the email, wait a few more minutes. If the issue persists, please contact support for further assistance.
What happens after I register on edSPIRIT?
After you successfully register on edSPIRIT, an activation email will be sent to the email address you provided during registration. This email contains a link that you must click to activate your account.
How is a user activated on edSPIRIT?
Once you register on edSPIRIT, an activation email is sent to the provided email address. You need to click the activation link in that email to verify your account and complete the activation process. If the activation link is not clicked, your ...
What is a beta tester?
Beta testers have early access to the course but are not part of the course team. They use their own devices to watch videos, follow links, and complete assignments like regular learners. They interact with the course as learners will to find and ...
Can I make other users administrators?
You can easily grant administrator permissions to other users on edSPIRIT through your admin console. Simply head over to the "Management" section of your AC and switch on their "Superuser" status, granting them full control over the organization.
Can I have customized XBlocks and functions for my instance?
At edSPIRIT, we are open to discussing and developing custom functions for our enterprise users in order to meet their unique needs.
Does the edSPIRIT platform support multiple languages?
edSPIRIT's Premium plan grants users access to the platform in multiple languages, such as English, French, Spanish and Arabic. Moreover, thanks to the hard work of our community members; more are going to be added on a regular basis. Users have the ...
How can I reset my password?
If you've forgotten your edSPIRIT password, head to the website at [organization].edspirit.com and click on Forget My Password and take the specified steps to reset it.
Can I replace Open edX and edSPIRIT brands with mine?
Yes. You have custom branding in Starter and Premium Plans and have White Label accessibility in Enterprise Plan.
How many users can become course creators?
This option has no limitations; you can have as many as you please.
Can I have my own domain instead of [my organization].edspirit.com?
Sure. You can have custom domain in Premium and Enterprise Plans.
Do I need to buy a domain for my Instance?
No, you do not. You get an edSPIRIT subdomain as you register for your Instance (my organization.edspirit.com).
What do you mean by White Label Branding?
It means you can rebrand your instance entirely with your own brand, and there will be no sign of edSPIRIT or Open edX trace on your site.
What is Xblock?
XBlock is a type of modular content on the Open edX platform. Essentially, they are small, self-contained units of learning content that you can add to your course. You can use XBlocks to add various interactive content to your courses, quizzes, ...
How many users can register on my instance?
There is no limitation.
Can I get a refund?
No, you cannot get a refund. However, you can cancel your subscription before your billing cycle ends.
How long does the Free Trial last?
edSPIRIT's Free Trial allows you to use the platform free of charge for a month.
Can I host and deploy edSPIRIT in my infrastructure?
edSPIRIT is a fully managed hosting service, but we can provide this option for Enterprise customers.
What is the edSPIRIT learning management system (LMS)?
edSPIRIT LMS is where admins and instructors can manage their users’ activities and where learners can access course content.
What is edSPIRIT Studio?
edSPIRIT Studio (CMS) is where you build your courses, add course content (problems, pictures, videos, quizzes, and other resources), and manage the course schedule and all the course-related settings.
Can I have my own company or organization domain?
Yes, you can set up and connect your own domain at Premium and Enterprise plans.
What do I need to monetize my courses?
You only need a Premium Plan and a Stripe account.
Where can I create my own course on edSPIRIT?
You can use the edSPIRIT Studio (CMS) to make your course after the creation of your organization by edSPIRIT .
Is there a trial or free plan?
Our plans allow you to use the platform for free with a one-month Free Trial.
What is SaaS, and what does edSPIRIT offer as a SaaS platform of Open edX?
Software as a service (SaaS) is a software delivery and licensing paradigm in which software is centrally hosted and licensed on a subscription basis. On-demand software and web-based/web-hosted software are other names for SaaS. SaaS is regarded as ...
Why should I use edSPIRIT instead of Open edX?
These products are not competitors at all! As launching and maintaining the Open edX platform is complex, many companies, including edSPIRIT , provide this service to customers. If anyone can handle these difficulties and has enough experience and ...
What is Open edX?
The Open edX platform is an open-source initiative that offers a learning platform and greatly scalable learning software technologies. This system was initially developed by the joint participation of MIT and Harvard University as a tool for online ...
What is edSPIRIT?
edSPIRIT is a fast, reliable, SaaS-based, and fully managed provider of Open edX to create or add online courses and provide online learning on a tested and robust system. It can take all course materials, including text, audio, video, quizzes, etc. ...
Can I delete a course?
Short answer is no, we are afraid.